Returns & Exchange Policy

Returns

We want you to be entirely satisfied with every purchase made from Granite Workwear as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 14 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by original packaging. Customers should arrange their own return carriage. If, however, Granite Workwear are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within seven days. All goods must be in a new and unused condition together.

If you require an exchange for a different size then please include a copy of your order (with your contact details etc) and a note to explain what size you need in exchange and we will ship out to you generally the same day as we receive your return. You pay for the return to Granite Workwear and we ship out your amended size free of charge for carriage. Can't get fairer than that! (Note sometimes a larger size carries a higher purchase price - 3XL may be cheaper than a 4XL etc so do check if there is more to pay - or less! Then you can give us a call to arrange.

If you are in any doubt, please contact us on telephone number 0115 9640111.

Products

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original invoice to

Granite Workwear
Hilltop Farm
Goosedale Lane
Nottingham
NG6 8UJ

Please clearly identify the area or part that has failed. All items must be returned in a clean, dry condition.

Distance Selling Regulations

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Granite Workwear at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.