Delivery

Items ordered will always be delivered as soon as possible - we need the space in our UK Dispatching Warehouse (UK.D.W).

In stock 24 – 48 hours: This is an item that is held in the UK.D.W and available for immediate dispatch (cut-off time 12pm weekdays). 

Delivery within 2, 3 or 4 working days: This is an item that is held in a separate UK warehouse. We have to allow time for the item to arrive at our UK.D.W before the order is ready to be dispatched. 

Delivery within 2 weeks: This is an item that is held in a separate EU warehouse, extra time is needed for the item to arrive at our UK.D.W however the majority of our orders are being dispatched well before the estimated delivery date. 

Before checkout, you will be given an estimated ‘on or before’ delivery date. This is the date that we anticipate your completed order will be delivered to you by. On rare occasions, unexpected delays can mean that estimated delivery dates are not met, but we will keep you informed if this happens.

We occasionally partially dispatch orders, this is usually larger orders or if there has been a delay with a particular delivery. Items that haven’t been sent in a partially dispatched order will be highlighted as ‘To Follow’. 

To deal with enquiries efficiently – we would prefer to contact via email: [email protected]. We will always get back to you as soon as possible.

Delivery Charges (UK):

We use DPD to deliver most of our parcels, and they offer a service that can be adapted to suit our customer's needs.

Once a parcel is dispatched, DPD send all tracking information directly to your email or mobile number provided. This is where you can make any changes, should you need to re-arrange the delivery, for example: to change the day, request to leave in a safe place or with a neighbour, or collect from a parcel shop.

The DPD Flexible 7-Day service gives you the option to rearrange delivery to include weekends, all other services are for weekdays only.

It is the customer's responsibly to re-arrange the delivery of the parcel.

If your order is returned to us due to the parcel being refused by you, or not collected from a parcel shop, you may be automatically refunded for the cost of the items. However, we are unable to refund the initial postage costs and may also deduct a return fee of £6.00.

Delivery Worldwide: Charged at a standard rate of £30.00. 

All parcels may be subject to Local sales taxes/customs duty fees depending on the country. These are to be paid by the receiver and are not included in your postage paid.

If you have any queries at all, please email [email protected] before purchasing.